💵 REFUND & RETURN POLICY – OKUMKOM GENERAL MERCHANT STORE
Last updated: December 2025
At Okumkom General Merchant Store, customer satisfaction is important to us. Please read our refund and return terms below.
1. Returns
We accept returns only if:
The product was received damaged, expired, or incorrect
The issue is reported within 24 hours of delivery
Products must be unused and in original packaging to qualify.
2. Non-Returnable Items
We cannot accept returns for:
Opened food products (e.g., rice, oil, canned goods)
Baby diapers once the pack is opened
Products damaged after delivery
Items not stored properly by the customer
3. Refunds
Refunds are issued in the following cases:
Wrong item delivered
Out-of-stock item already paid for
Damaged item confirmed upon delivery
Refunds will be processed within 3–7 working days via Mobile Money or bank transfer.
4. Exchanges
If the item is available, customers may request an exchange instead of a refund.
5. Delivery Fees
Delivery fees are non-refundable, except when:
The wrong product was delivered
The product arrived damaged due to our fault
6. Cancellations
Orders can be cancelled if:
The order has not yet been dispatched
Payment was made in error
Once items are dispatched, cancellations will not be accepted.
7. Contact for Returns
To request a return or refund, contact us immediately:
📞 +233245191658
📱 WhatsApp Available